GEMO LIMITED WARRANTY POLICY
Last updated: 28th of february, 2025
Thank you for your interest in the products and services provided by Gemo Limited (“Gemo”, “our”, “we” or “us”). The limited warranty applies to physical goods, and only physical goods, purchased from Gemo or our authorised retailers and e-commerce platforms for your own domestic use and not for resale (“Products”).
Any translation of this Warranty Policy is done for local requirements or convenience and in the event of an inconsistency between the English and any non-English versions, the English version shall prevail, to the extent not prohibited by local law.
1. Limited Warranty Coverage and Limitations
Gemo warrants, subject to the conditions and restrictions outlined in this Warranty Policy, that each Product that you purchase will be free from defects in both materials and workmanship under normal use in accordance with Gemo’s published product materials during the Warranty Period (as defined hereunder). Such published product materials include, without limitation to, user manuals, safety guidelines, specifications and service communications, as well as other use instructions as provided to you and updated from time to time.
2. Warranty Period
The Warranty Period will be two years from the initial retail purchase date when the product was purchased by a consumer for the first time. Where you purchase a Product from an authorised e-commerce platform, such initial retail purchase date shall be the date of delivery.
3. What Will Gemo Do to Resolve the Problem?
3.1 If a Product does not function as warranted during the Warranty Period, Gemo’s sole obligation and your sole remedy under this limited warranty is replacement, at Gemo’s sole election. Where you have submitted a valid claim as set out under Section 4 below, Gemo will:
replace the defective Product with a new or refurbished Product.
3.2 replaced Product will be warranted only for the unexpired portion of the original Warranty Period.
3.3 If a replacement is not possible, any claim for loss or damages claimed to arise from the Product defect will be subject to the terms set out in the Section 7 of this Warranty Policy.
3.4 When warranty service involves the replacement of a Product or its parts, the original Product or parts will become Gemo’s property and the replaced Product or parts will become your property.
4. How to Obtain Warranty Service?
4.1 You may request warranty service by contacting our customer service team at customercare@gemoglobal.com. Please ensure that your request contains the below information:
a) a valid proof of purchase – acceptable forms of proof include a receipt indicating the purchase date of the Product, or a comparable sales document;
b) the relevant order number, Product model and Product serial number;
c) a description of the defect; Photographs or videos that clearly showcase the current condition of Product;
d) your contact details; and
e) other information which may help us to process your request (optional).
4.2 If your claim is approved, we will send you an email confirmation.
4.3 We will send a pre-paid shipping label to your address for you to return the Product. Please include all items that were in the original packaging.
4.4 Gemo reserves the right to void this limited warranty, to the extent permitted by law, if
a) you are in breach of this Limited Warranty Policy or any other agreement with Gemo;
b) the Product has not been returned to Gemo following a refund;
c) the Product is used outside the market where it is purchased (for the purpose of this Limited Warranty Policy, the European Union shall be viewed as a single market); or
d) if Gemo identifies that the Product is connected with any suspected fraud or if the Product is counterfeit, stolen or lost during shipment.
5. What Is Not Covered?
5.1 This limited warranty does not extend to any second or subsequent owner of the Product.
5.2 Products obtained from unauthorised sellers, including unauthorised Internet sites, are not eligible for coverage under this limited warranty.
5.3 This limited warranty does not cover damages resulting from:
a) normal wear and tear caused by your use of the Product, including but not limited to cosmetic damage such as scratches, dents or broken plastic;
b) accidents, misuse, abuse, exposure to dirt or water, tampering, unreasonable use, or neglect of reasonable and necessary maintenance; or
c) service operations carried out or attempted by unauthorised service agencies.
5.4 Only Products purchased through authorised channels in normal condition are covered by this limited warranty. No accompanying gifts or items given with the Product, or won through Gemo giveaways are covered.
6. Use of Personal Information
We will need to use your personal information to provide the warranty service requested by you, including but not limited to your request details and your contact information such as your name, phone number, address, and e-mail address. Gemo will process your personal information in accordance with our [Privacy Policy] and the applicable laws.
7. Disclaimers and Implied Warranties
All implied warranties, including any implied warranty of merchantability or fitness for a particular purpose, are limited in duration to two years from the date of the initial purchase. To the full extent permissible under applicable law, Gemo will not be responsible for consequential damages resulting from the use of this product.
8. Limitation of Liability
Except to the extent prohibited by applicable law, Gemo shall not be liable for any incidental, indirect, special or consequential damages, or any loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Gemo has been advised of the possibility of such damages, and regardless of the form of action, whether in contract, tort (including negligence), or any other legal or equitable theory. Under no circumstances shall Gemo’s liability under this limited warranty exceeds the actual amount paid by you for the defective Product.
9. Your Other Rights
This limited warranty provides you with extra and specific legal rights. You may also have other legal rights according to the applicable laws of your jurisdiction of residence. Nothing in this limited warranty affects your statutory rights, including rights of consumers under laws and regulations governing the sale of consumer products that cannot be waived or limited by agreement.