Frequently Asked Questions

GEMO anti-aging devices combine three advanced non-invasive anti-aging technologies: RF(Radio Frequency), EMS (Electrical Muscle Stimulation), and red light therapy. Together, they help lift facial muscles, firm loose skin, and promote collagen production and cellular repair.

• RF (Radio Frequency) works by delivering controlled radio frequency energy through the epidermis into the deeper skin layers, generating gentle heat that safely activates fibroblasts in the dermis to stimulate the production of collagen and elastin. This process helps reduce the appearance of fine lines and wrinkles, while tightening and improving skin elasticity.
• EMS (Electrical Muscle Stimulation) works by sending low-level electrical impulses to facial muscles, mimicking nerve signals to stimulate muscle contractions. This gentle stimulation helps tone and lift facial contours, reduces sagging and tiredness, and improves local blood circulation, leaving the skin firmer and more energized.
• Red light therapy uses light in the 620–630nm range, which is the most penetrating among visible light to penetrate 2–3 mm into the skin and reach the dermis. This wavelength helps stimulate cellular activity, promote microcirculation, inhibit skin inflammation, accelerate wound healing, improve photoaging, and repair the skin barrier.

GEMO’s patented RF Ice Cooling Technology is designed to maintain the skin surface cool and comfortable during anti-aging sessions. By helping to reduce heat-related discomfort, prevents skin thinning and sensitivity caused by excessive heat, supports a more pleasant user experience and allows energy to penetrate more efficiently into deeper skin layers. This thoughtful feature reflects GEMO’s focus on balancing anti-aging efficiency with gentle care—especially valued in luxuryskincare routines.

GEMO uses advanced Multipolar Radio Frequency (RF) technology. Unlike traditional bipolar or monopolar RF, multipolar RF delivers energy through multiple electrodes simultaneously, enabling for deeper, more uniform heat distribution in the dermal layers. This results in more efficient collagen stimulation, delivers firmer skin tightening, and minimizes operational discomfort. It’s a safer, more comfortable option especially for home use.

Both G10 and G20 are premium anti-aging facial devices, combining advanced RF, EMS, LED, and GEMO’s patented ICE RF Technology.

Each offers a luxurious anti-aging experience at home, with subtle differences in design and functionality that cater to different user preferences.*

Mode Selection:

• The G10 includes three essential care modes — V-MAX, FACE, and EYE — with red light integrated in the first two modes.
• The G20 offers all of G10’s functionality and adds an extra Smile Line (SL) mode, designed for focused care around nasolabial folds.

Intensity Adjustment:

• The G10 allows two intensity levels (except EYE mode, which has one fixed level).
• The G20 provides three adjustable levels across all modes, allowing more precise control for different skin needs.

Head Contact Area & LED Configuration

• The G10 has a compact 3.5cm² head with 8 red LEDs for precise jawline, facial and eye care.
• The G20 features an ultra-wide 10.5cm² head with 48 infrared LEDs and an expanded RF frequency range, enabling faster full-face coverage in fewer passes and more even energy distribution for consistent results*

In Summary:

The G10 already delivers a refined and complete skincare routine.

The G20 builds on this foundation, adding more flexibility and targeted care for users who want an enhanced, more customizable beauty experience — all while maintaining the same level of premium quality.

Yes. GEMO Anti-Aging Beauty Device can support better absorption of your skincare products. The combination of RF and EMS helps to gently warm the skin and stimulate circulation, creating favorable conditions for your serums or creams to absorb effectively.

While it does not replace your skincare products, it enhances their performance as part of a more efficient beauty routine.

GEMO Anti-Aging Device is the result of a collaborative effort with Laclinic-Montreux, a prestigious Swiss medical aesthetic institution known for its advanced anti-aging expertise. It combines multiple professional-grade technologies—such as multipolar RF, EMS , LED red light therapy, and patented ICE RF Technology—into one device. Designed with both performance and safety in mind, it offers a more refined and elevated anti-aging experience, bringing the standards of high-end aesthetic care into your daily routine.

• Apply Geuvenate Gel

Apply a moderate amount of Geuvenate Gel to the beauty area. It is recommended to apply the gel several times in a partitioned manner, in order to prevent the gel or essence from drying and affecting the operation. In the meantime, you can add an appropriate amount of gel or essence to keep the electrode tip sliding smoothly in case of skin dryness or increased moving resistance of the device during use.

• Power On

Connect the power, press and hold the MODE button for 1-2 seconds to power on.

• Select Mode and Switch Level

Press the MODE button briefly, and the device enters the working state for use when the selected mode indicator and level indicator light up separately. Specifically, each time the MODE button is pressed shortly, the mode and level cycle through the following sequence:

V-MAX → V-MAX (+) → FACE → FACE (+) → EYE → V-MAX

• Partitioned Care

Under the same mode, two or three facial areas receive sequential care. After the session for each facial area, the device beeps twice and suspends for a while, during which the user may apply gel or essence to the next facial area to be cared for. Then, you could press the current mode button and continue the session for the next facial area under the same mode until the whole process is accomplished.

• After care of one mode is completed,

In case you need to use other modes, briefly press the other mode button to switch the mode and thereafter repeat the aforementioned steps.

Or you can long press the ON/OFF button to power off and then unplug the device.

*During the care, the device will automatically turnoff the power if it remains in standby state for 3 minutes without operation.

*The power cord must be unplugged in a timely manner, regardless of manual or auto shutdown, in order to avoid fire.

• Apply Geuvenate Gel

Apply a moderate amount of Geuvenate Gel to the beauty area. It is recommended to apply the gel several times in a partitioned manner, in order to prevent the gel or essence from drying and affecting the operation. In the meantime, you can add an appropriate amount of gel or essence to keep the operation head sliding smoothly in case of skin dryness or increased moving resistance of the device during use.

• Power On

Ensure you connect the power, and thereafter, press the ON/OFF button for 1-2s to switch on the device. Check whether the device is powered on normally (all mode breathing indicators light up and the icon at the ON/OFF button is illuminated to enter standby mode after power-on status).

• Select Mode and Switch Level

Upon power-on, each time any mode button is shortly pressed, the corresponding mode indicator is on, and other mode indicators are off. This means a successful switch to the corresponding mode. Meanwhile, the level indicator lights up.

The modebutton is shortly pressed again to switch the level: Level 1 → Level 2 → Level 3 → Level 2 → Level 1.

• Partitioned Care

Under the same mode, two or three facial areas receive sequential care. After the session for each facial area, the device beeps twice and suspends for a while, during which the user may apply gel or essence to the next facial area to be cared for. Then, you could press the current mode button and continue the session for the next facial area under the same mode until the whole process is accomplished.

• After care of one mode is completed,

In case you need to use other modes, briefly press the other mode button to switch the mode and thereafter repeat the aforementioned steps.

Or you can long press the ON/OFF button to power off and then unplug the device.

*During the care, the device will automatically turnoff the power if it remains in standby state for 3 minutes without operation.

*The power cord must be unplugged in a timely manner, regardless of manual or auto shutdown, in order to avoid fire.

Both G10 and G20 are designed for daily use, with a recommended session time of around 10 minutes per day.

To help your skin fully benefit from each session and avoid overuse, we suggest using different functional modes on different days and take one rest day per week to allow your skin time to recover. Here is the suggested weekly schedule:

Day 1: FACE

Day 2: V-MAX + EYE / SL (exclusively on G20)

Day 3: FACE

Day 4: V-MAX + EYE / SL (exclusively on G20)

Day 5: FACE

Day 6: V-MAX + EYE / SL (exclusively on G20)

Day 7: REST

No matter which mode you choose, we recommend starting with the lowest setting (level 1) on your first use. Observe how your skin reacts—if there's no discomfort or unusual reaction, you can continue using the device. When you feel comfortable, you may gradually increase the intensity to achieve better results.

With consistent use 3 to 4 times a week, GEMO offers visible results in stages. Within just 6 minutes per session, the device helps lift and define the facial contour, enhancing the appearance of the V-line. After 28 days of continuous use, users typically notice improved skin elasticity, a more youthful appearance, and visible reduction in fine lines and wrinkles.

You will get one Geuvenate gel free when you buy a GEMO beauty device.

We recommend using Geuvenate gel during the session to ensure optimal results, which helps deliver the RF and EMS energy more effectively, improves comfort, and protects your skin from dryness or irritation. Our gel is designed to work seamlessly with our devices. It ensures better conductivity, gentler texture, and is tested for compatibility with sensitive skin. We cannot guarantee any results if you use alternative products.

One full-size Geuvenate Gel (100g) can typically be used around 50 times, which lasts about 2 months under regular use. This estimate is based on GEMO's internal testing, and actual usage may vary depending on individual application amounts each time.

Geuvenate Gel is formulated with gentle, skin-friendly ingredients to ensure optimal conductivity and comfort during use.

These ingredients are chosen to hydrate, soothe, and protect the skin during RF care. However, if you have sensitive skin or known allergies, we recommend performing a patch test before first use.

Key ingredients include:AQUA (Water), Glycerin, Butylene Glycol, Polysorbate 20, Phenoxyethanol, Niacinamide, Carbomer, Camphor, Ethylhexylglycerin, Xanthan Gum, Sodium Hydroxide, Arginine, Leontopodium Alpinum (Edelweiss) Flower/Leaf Extract, Parfum (Fragrance), Sodium Chloride, Gold, Citric Acid.

• Please turn off the device, unplug it, and allow it to cool down before cleaning.
• It is recommended to clean the device and cord witha soft cloth, soft paper towel, or alcohol-free wipes.

Note: In case the stains cannot be effectively cleaned, please cleanse them with a clean cloth or cotton swab dipped in 75% medical alcohol; please do not clean the device with steel wool or caustic cleaners.

• Please do not clean the device or any accessories in a water faucet or dishwashing machine.

Note: The GEMO device is rated IP22, it can tolerate a small amount of moisture (such as light splashes or sweat), it is not fully waterproof or water-resistant. Please avoid using the device in the shower, rinsing it under water, or submerging it in any liquid. For best care and long-term use, wipe the device with a dry or slightly damp cloth after use and store it in a dry place.

• ​Temperature: Keep it at room temperature Extreme cold or heat might affect its performance.
• Humidity: Avoid damp places like bathrooms. Moisture can damage the device, so store it in a dry spot.
• ​Ventilation: Ensure adequate ventilation during storage. Do not place the device in an airtight enclosure.
• ​Keep It Safe: Store it away from harsh chemicals (like cleaning sprays or perfumes).

​Transportation​

• ​Handling: Transport the device with care to prevent physical shocks. Avoid shaking or dropping the device. Avoid rain and snow and hard impacts during transportation.

The GEMO Anti-Aging Beauty Device and its power adapter are both designed with a service life of approximately 5 years, provided that the device is used, maintained, and cleaned according to the instructions in the user manual.

Each unit undergoes strict quality inspection before leaving the factory to ensure long-term safety and performance.If any issues arise during the product’s service life, please contact our customer service team or authorized distributor for assistance.

No, the GEMO Anti-Aging Beauty Device will not cause facial fat loss. The device is designed to deliver low-energy multipolar radio frequency (RF) combined with EMS and ice-cooling technologies, which work within the superficial dermis layer to stimulate collagen production and improve skin elasticity.

It does not reach the depth or intensity required to affect fat cells.Facial fat loss is typically associated with prolonged exposure to high thermal energy at deeper tissue levels.

GEMO's non-invasive technology avoids such risks, focusing instead on gentle skin rejuvenation and lifting effects. Users can confidently enjoy its firming benefits without worrying about volume loss.

The GEMO device works well on all skin types and tones with no major restrictions.

However, if you have sensitive skin, you might feel some slight irritation or discomfort. For sensitive skin, we recommend doing a patch test using our Geuvenate gel before regular use to help prevent any strong allergic reactions.

We recommend allowing your skin to rest for at least 10 days after any non-surgical aesthetic procedure before using GEMO devices. Since recovery time can vary depending on the type and intensity of the treatment, we suggest reaching out to our customer service team (if you have received injectable fillers, such as hyaluronic acid, please consult with your attending doctor about the type of material to be injected in advance before consulting with the Customer Service Team) for personalized guidance. We're happy to provide tailored recommendations based on your specific procedure to ensure safe and effective use.

Firstly for eye area, the GEMO Anti-Aging Beauty Device is designed with a dedicated EYE mode, specifically tailored for the delicate skin around the eyes. This mode uses gentle radio frequency and EMS settings, ensuring safe and effective care for under-eye concerns like fine lines or puffiness. However, please avoid direct use on the eyelidsand the infraorbital area, and it is recommended to start using it from the lowest setting along the lateral orbital area during eye session. If you experience any discomfort, stop using and consult a professional.

But for tattooed/scarred areas, we do not recommend using the GEMO Anti-Aging Beauty Device on tattooed or scarred skin. Tattooed areas may react unpredictably to heat and electrical stimulation, while scar tissue may have different sensitivity and healing characteristics compared to normal skin. To ensure safety and best results, please avoid applying the device directly over such areas.

1. Due to hormonal changes during pregnancy and breastfeeding that may cause increased skin sensitivity, we do not recommend using the GEMO Anti-Aging Beauty Device during these periods to ensure your safety.
2. If you have metal implants in or near the intended treatment area (such as the face or neck), we do not recommend using the GEMO Anti-Aging Beauty Device on those regions.
3. Since the device utilizes radio frequency (RF) and microcurrent technologies, there is a possibility of interference or discomfort when used over or near metallic implants. To ensure your safety, please consult your physician before use.The GEMO Anti-Aging Beauty Device is generally safe for most users, including those with hypothyroidism. However, as the device emits radio frequency (RF) and microcurrent energy, we recommend ​avoiding direct application over the thyroid gland​ (located at the front of the neck, ​below the Adam's apple and between the trachea).

If you have concerns about your specific condition, consult your healthcare provider before use.

GEMO Anti-Aging Beauty Device features our patented ICE RF Technology, which keeps the skin surface temperature lower than most devices on the market during sessions.

This advanced cooling system ensures a gentle and comfortable experience by effectively preventing excessive heat buildup. Thanks to this innovative design, the device does not pose a risk of burns or scalding, allowing users to safely enjoy effective skin rejuvenation with confidence.

The GEMO Anti-Aging Beauty Device is designed for adult use only and is not recommended for minors. Teenagers' skin is still developing, and using radio frequency or microcurrent-based beauty devices may disrupt the natural skin balance or cause unnecessary stimulation.

While the GEMO device itself is designed with skin-friendly materials and is generally safe for all skin types, mild irritation or allergic reactions may still occur — particularly for sensitive skin.

This is more likely attributed to transient redness from thermal energy (which typically fades quickly after cold compress) or sensitivity to the conductive gel rather than the device itself. We recommend conducting a patch test by applying the gel to a small area (such as behind the ear or inside the wrist) before full-face application to ensure skin compatibility.

Please first refer to the user manual. If the problem persists, kindly contact us at info@gemoglobal.com, and we will be happy to assist you.

Yes, you can request to change or cancel your order before it is shipped. We typically prepare orders for dispatch within 1–3 business days after they are placed.If you wish to make any changes or cancel your order, please contact our Customer Care team as soon as possible, and include your order number and request details. Once your order has been shipped, we are unable to make any changes.

Can I apply a coupon after placing an order?Yes, in some cases, it may be possible to apply a coupon after placing your order.

• Check the coupon's validity – Make sure it hasn’t expired and can be used post-purchase.
• Contact us promptly – Reach out to our Customer Care team with your order number and the coupon code.
• Review and adjustment – If eligible, we’ll adjust your order accordingly.

Please note that post-order coupon application depends on the coupon’s terms and our store policies. Feel free to contact us anytime — we're here to help!

You can only apply one coupon code per order. If you have other valid coupons, you’re welcome to save them for your next purchase.

We currently only offer standard shipping.

For customers in

• European Union countries, standard delivery is free, with an estimated delivery time of 3 to 5 business days.
• UK, the shipping fee is approximately €16, and delivery usually takes 5 to 8 business days.
• Switzerland, shipping costs €9.9, with an estimated delivery time of 5 to 8 business days.

You can easily track your order using 17track. Simply enter the tracking number provided in your order confirmation email or found in your account, and you’ll be able to view the latest shipping updates. If you have any questions or need further assistance, don’t hesitate to reach out to info@gemoglobal.com

If your country is not listed above, feel free to contact us for more information about delivery options.

You can also view our full shipping policy here:https://gemoglobal.com/policies/shipping-policy

We understand how frustrating this can be. While GEMO is not responsible for packages once they are marked as delivered, we’re here to help however we can.

If your tracking shows the item has been delivered but you’re unable to find it, we recommend reaching out to the shipping carrier as soon as possible to file a claim. If you need any support during the process, feel free to contact our customer service team.

If your order is missing, incomplete, incorrect, or contains damaged items, please contact us within 7 calendar days of the delivery date. For any incorrect or damaged products, photo evidence is required to process your request efficiently. We’ll work to resolve the issue as quickly as possible.

We primarily ship to countries within the European Union, the United Kingdom, and Switzerland. For countries not listed above, customers are responsible for the shipping cost and any applicable duties

Local and import taxes can be applied in some countries. They are not included in the order amounts indicated. The buyer or the recipient shall be responsible for these taxes and rights. In case of doubt, please contact our customer service at info@gemoglobal.com to confirm the total cost before placing an order.

We display all prices in EUR. When you place an order, your bank or payment provider will convert the amount to your local currency. Due to exchange rate differences and possible conversion fees, the final charge may vary slightly from the EUR price shown at checkout.

International transaction fees may apply if your order is placed from a country different from your card’s billing country.

These fees vary depending on your bank and credit card provider. Not all credit cards incur such fees—it’s best to confirm with your bank for details.Please note that any foreign transaction or currency conversion fees are charged by your bank or credit card issuer, not by GEMO. Therefore, we are unable to refund these charges.

For any concerns, we recommend contacting your bank directly.We are actively working on improving our payment methods to help minimize such fees for our customers in the future.

We currently support the following payment methods on gemoglobal.com:

• Digital Wallets: PayPal, Klarna
• Credit Cards: VISA, American Express, Mastercard, UnionPay
  

Please note that we do not accept cashier’s checks, money orders, or Cash on Delivery (COD) payments.
If you have any questions regarding payment methods, feel free to reach out to our customer support team.

We offer price adjustments based on the following conditions:

• Eligibility: Price adjustments can only be requested within 7 days of receiving your order.
• The lower price must be from an authorized GEMO distributor selling the exact same product.
• Please provide a valid link or proof of the lower price for verification.

Once verified, the price difference will be refunded to your original payment method within 7 to 10 business days.Please note that clearance items and final sale merchandise are excluded from price adjustments.If you believe you qualify, please contact our customer support with your order details and the lower price information. We’ll be happy to assist you!

At GEMO, we offer a 30-day Money-Back Guarantee to give you peace of mind when shopping with us.

• Product Condition
  To qualify for a return, the item must be in unopened, unused condition, and returned in its original packaging. This ensures product quality for every customer.
• How to Initiate a Return
  To start a return, please fill out the return request form on our website. Once approved, we’ll email you a free return label (EU customers only). Kindly pack the product securely in its original box before sending it back.
• Return Fee
  If you return your item based on the 30-day no-reason return policy, we will deduct 7 EUR from your refund as a return shipping fee.
• Important Notice
  Returns without prior approval or without a GEMO-provided return label will not be accepted. Please follow the process to avoid delays.
• Damaged or Defective Products
  If your item is defective or damaged, please submit the relevant form on our website as soon as possible. We will arrange a replacement at no extra cost. However, returns of damaged items without prior notice cannot be processed.
• International Returns
  Currently, we only provide prepaid return labels for customers within the EU. Customers outside the EU will need to arrange and cover their own return shipping.

We're always here to help. If you have any questions, don't hesitate to contact our support team.

If your item is defective or damaged, please submit the relevant form on our website as soon as possible. We will arrange a replacement at no extra cost. However, returns of damaged items without prior notice cannot be processed.

The return process depends on where you purchased the product and the type of after-sales request:

For Refunds:

If you wish to return the product for a refund, please contact the store where you made the purchase:

• For online orders, reach out to the online store's customer service.
• For in-store purchases, please return to the physical store where you bought the product.

Once we receive and inspect your returned item, our team will process your refund within 5 to 10 business days. You’ll receive an email confirmation once the refund has been issued, including the refunded amount and payment details.
Please note that the actual time it takes for the refund to appear in your account may vary depending on your original payment method and your bank’s processing time.
If you haven’t received your refund after the expected period, don’t hesitate to contact us — we’re here to help!

For Exchanges:
Whether purchased online or in-store, you can contact either channel to arrange a product exchange.

If you’re unsure how to proceed, feel free to contact our support team for further assistance.